During your booking, you selected the specific date and time for the pickup or return of your rental item. This appointment was scheduled to meet your individual needs and ensure you receive optimal service. We kindly ask that you arrive on time for the scheduled appointment to help guarantee a smooth process. If your plans change unexpectedly, please notify us as early as possible via email – however, please note that on particularly busy days, last-minute changes may not be feasible. We appreciate your understanding and look forward to providing you with outstanding service.