Where is the pickup and return location for the rental items?
All rental items must be picked up and returned exclusively in Darmstadt. The exact address will be provided to you in your booking confirmation.
Is it possible to pick up or return the items at a different location?
No, both pickup and return are only possible at the location in Darmstadt. Shipping or delivery services are currently not offered.
At what times can pickup or return take place?
The exact times for pickup and return are confirmed during the booking process. Please make sure to arrive punctually at the agreed time to ensure a smooth handover.
You will receive an automatic reminder email 24 hours before your appointment, including all important details.
What happens in case of a delayed pickup or return?
Please adhere to the times agreed upon during the booking. Especially during holiday periods, a delayed pickup or return may impact other customers and cause unnecessary waiting times. Especially during holiday periods, a delayed pickup or return may impact other customers and cause unnecessary waiting times. While we strive to remain flexible, we kindly ask for your understanding in case of scheduling conflicts.
Please notify us in advance if you expect a delay.