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Are the rented items insured against theft, loss, or damage?

Last Updated: February 1, 2025

At the moment, we are unable to offer insurance for each rental agreement. Many car insurance policies cover the roof box, rear box, or bike carrier under comprehensive insurance as a permanently attached accessory to the vehicle. Home insurance often covers the theft of items. Please check with your insurance provider for the regulations that...

Can I use my own roof racks?

Last Updated: February 4, 2025

Yes, you can of course use your own roof racks, as long as they do not exceed the required dimensions. What are the requirements for my roof racks? ✔ The crossbars must not exceed 80 mm in width and 30 mm in height. ✔ he racks must ensure a secure and stable attachment of the...

What type of mounting does my vehicle have?

Last Updated: February 3, 2025

The type of roof rack mounting varies depending on the vehicle type. Here are the common options: • Standard Roof: For vehicles with a conventional roof, the rack is clamped between the door and the roof. Raised Rail: For vehicles with an open roof railing that can be easily gripped by hand. • Flush Rail:...

Where is the pickup and return location for the rental items?

Last Updated: April 23, 2025

Where is the pickup and return location for the rental items? All rental items must be picked up and returned exclusively in Darmstadt. The exact address will be provided to you in your booking confirmation. Is it possible to pick up or return the items at a different location? No, both pickup and return are...

Why can’t I select my preferred time?

Last Updated: February 4, 2025

If your desired time slot is unavailable, there are two possible reasons: 1. Maximum number of pickups and returns reached – To ensure a smooth process, each time slot has a limited number of available appointments. Once this capacity is reached, no further bookings can be made for that time. 2. Items unavailable – If...